常 見 問 題
Non-expiring post-sales service | 購買後將提供永久的維修服務
If you have any questions concerning the usage of our products, feel free to contact us, so we can help you solve your problems. You are also welcome to mail your products back to us for maintenance. Our post-sales service is non-expiring; customers only have to pay fees for materials and shipment back and forth to enjoy the service.
Maintenance | 作品保養
Life Style ｜生活道具系列
Products in this series are all made of wood and are applied with gloss upon completion, which helps the wood breathe and protect it.
When it comes to using the wooden utensils, you should avoid soaking them in water, or loading them with watery dishes. You should also wipe and dry them up immediately after washing them. You can apply a thin layer of cooking oil regularly to keep them in a good condition.
Lamps and lights | 燈飾系列
Every product is attached with an owner’s manual; please refer to it for more information. If you have further questions, feel free to contact us.
Business talks concerning other aspects | 更多洽談
Feel free to contact us if you are interested in partnering with us in delivery and sales
We can collaborate with businesses of similar nature or ideas. Feel free to contact us through emails, and make sure that you include information about your business and specify the aspects you want to work on with us.
Must-knows before your purchase | 購買前先了解
Every product is made and delivered by us instead of being bulk-manufactured in factories. If you are under time pressure, feel free to contact us to discuss the date of delivery before placing an order, and we will try our best to meet your demand.
FAQ | 作品使用常見
For all LED lights | 所有LED燈飾作品
Q: The light bulb is broken. Can I change it myself?
A: Please take the broken product to us for repair. However, the light bulbs we use are all high-quality ones with lifespans of up to 20,000 hours, so you don’t have to worry too much about its malfunctioning.
Q: My lamp is broken. What should I do?
A: Every single one of our products is designed and made by us. We feel as if we were sending our children to you when delivering the products, and we hope that you will continue to use and love them. Feel free to contact us if you need maintenance. You only have to pay fees for shipment and materials to enjoy our non-expiring maintenance service. We also provide a one-year guarantee for every product, during which time they can be repaired or replaced if the damage is not caused by human factors.
The Sheep and The Sheep in the Woods | 綿羊小夜燈及森林裡的羊
Q: The sheep is dirty. What can I do?
A: The fleece is made of wool felt, which is washable.
(Please refer to the owner’s manual for how to wash it.)
We can also replace the fleece for you.
The Dandelion | 蒲公英小夜燈
Q: The dandelion is dirty. What can I do?
A: We can replace the wood felt part for you. Please contact us if you need any help. We hope you will continue to use our products.